Product Support Specialist De Job in Practo Technologies Pvt. Ltd.

Are you a communicator? Do you love talking to people from all walks of life? Do you love fielding questions, solving problems and teaching people new things? - If so, we want you!!

Customer Support:

• To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the Software Engineers for product support.
• Must be able to demonstrate excellent troubleshooting and problem-solving skills.
• Ensure complete documentation of all activities undertaken with respect to the ticket in the case log.
• Adhere to the Process defined on both Operations and Quality legend.
• Ability to timely Escalation (Approach to handle issue to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at solution and also challenges the process and come up with different alternatives.

Customer Engagement:

• Understanding customer behaviour, expectations from the product analyzing usage trends and product adaptability to increase usage and make the product sticky.
• Work towards providing an excellent customer experience by going that extra mile on every interaction.

Customer Retention:

• Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.