Senior Manager - Operations Job in Principal Financial Services
Senior Manager - Operations
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Indicative years of experience - 15 - 18 years
Role - Senior Manager - Operations
Key Responsibilities-
1.Process
Responsible for oversight, direction and supervision of day to day operations on the floor
Identify and complete transition of work to PGS
Set and achieve the Quality and Productivity SLAs
Conduct periodic performance reviews for AMs
Drive process improvement initiatives within the BU
Ensure adherence to Compliance needs
Participation in business process product evaluation & equipped to play a role of product owner as and when required
Creation of feature/epic list for business process/products & software
2. People
Ensure timely recruitment and training of Associates.
Development and career planning of the teams under their purview
Develop and implement reward and recognition programs within the BU.
Drive employee morale and satisfaction.
Attrition management.
Work closely with line HR to drive team spirit.
Communicate, influence and enforce consistent processes and policies across teams
3. Special projects/ initiative
Lead special projects/initiatives within the BU as well as engage in cross;BU initiatives.
4. Client relationship management
Manage client relationship and front end with stakeholders to meet their expectations
Interface with our US counterparts on a regular basis
Escalate issues which need their intervention.
Exchange ideas and share best practices.
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