It Support Engineer Job in Pronix Inc

Skills

Skills: Service Now or Fresh Desk or Manage Engine or Zendesk Ticketing System, Office 365 Administration, Windows Server and Desktop Support, MS Teams Administration, Network/LAN/WAN Support, Cisco Networking, Level 1/Level 2/Level 3 Support, Case Notes, SLAs, Active Listening, Adaptability, Analysis of Technical Issues, Application Support, Assessing Customer Support Needs, Attention to Detail, Ability to Learn New Software and Hardware,

IT Support Engineer Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.