It Support Job in Qualtech Softwares

IT Support Specialist

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success, you should possess extensive experience in providing IT support in a fast-paced environment.

What You Will Be Doing

• Consulting with IT managers and other departments as required
• Providing IT assistance to staff, including installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding and resolving service issues and requests in a timely manner
• Monitoring and maintaining hardware, software, and system performance metrics
• Updating computer software and upgrading hardware and systems
• Ensuring system security
• Documenting processes and performing diagnostic tests
• Keeping track of technological advancements and trends in IT support
• Implementing software upgrades and troubleshooting any performance issues
• Setting up new users accounts and profiles, and dealing with password issues
• Training employees on using software and hardware, and providing ongoing technical support
• Supporting the roll-out of new applications

Must-Have Skills

• Bachelor s degree in Computer Science or a related field
• Experience with MS Intune endpoint management solution
• In-depth knowledge of Windows 10, Mac OS, and Microsoft Office 365
• Minimum of 4 years of experience in IT support
• Strong troubleshooting and critical thinking skills
• Knowledge of database maintenance and system security
• Ability to maintain confidentiality of company information
• Excellent organizational and time-management skills
• Attention to detail
• Problem-solving attitude
• Collaborative team spirit
• Excellent verbal communication skills
• Good interpersonal skills

Good to Have

• Proficiency in IT helpdesk software, such as Jira Service Management
• Experience in documenting processes and monitoring performance metrics

Who Are We?

We are QTians at QualTech, a global provider of prequalification and ecommerce solutions. With over 20+ international clients, we are committed to delivering high-impact results and innovative digital products. Our vertically integrated product teams own the complete lifecycle from concept through implementation and delivery.

What Do We Offer You?

• Competitive salary
• Work from home or office your choice
• Medical and Term Insurance
• Opportunities to grow and learn in a dynamic environment
• No micro-management take ownership of your time
• Work with the latest technologies
• Flexible work culture and fun team atmosphere
• Engaging, challenging projects that build your skills
• Entrepreneurial mindset and support for innovation
• Daily learning opportunities and bright career prospects
• Fitness-friendly culture we stay fit together!