Tele Caller Process Associate Job in Rakshan HR Services

Role Overview:

The Telesales & Service Associate job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, encourage them to upgrade / renew the packages.

Address all the issues / grievances of customers and provide the right customer experience.

Capture the insights from customer interactions and share it with the internal team.

Strictly adhere to the process requirements

Skill and Competencies required:

Functional

Business Knowledge Process Knowledge

Product Knowledge

Customer Orientation

Language skills English / Regional language

Telemarketing / Selling Skills

Basic computer skills MS Excel, Word

Behavioral

Values Integrity / Honesty / Respect

Communication Oral & Written skills / Listening

Executive Presence

Business / Telephone Etiquette

Influencing Skills

Empathy

Self-driven / Initiative

Ability to manage stress

Willingness to learn