Customer Success Manager (enterprise) Job in Rane T4u Private Limited

Customer Success Manager (enterprise)

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Job Summary

The individual is a key member of the Customer Success Team that is responsible for driving the on-ground solution delivery mechanism for the Enterprise/ Public Sector Business of t4u in the regions of Middle East, Africa and/ or South East Asia. They will be responsible for maintaining the delivery model that will propel and sustain t4u s operational model in a profitable and highly customer-centric manner, while driving and also managing the various stakeholders (external/ internal) in the business ecosystem.

The key impact areas for this role are as follows:

  • Manage Customer Project Economics related to Field Operations
  • Enable Customer Satisfaction Index
  • Enable Customer Revenue Growth
  • Monitor a seamless LTSP/ LISP (Channel Partner) Delivery Model

RESPONSIBILITES

  • Delivery Management:
    • Should have a strong understanding of the Customer Success concept on-boarding, engagement advocacy, and retention
    • Must possess a good understanding of business objectives, vision and strategy and drive the tactical deliverables
    • Will be required to have a strong grasp in the Project Management space and work with multiple stakeholders of varying business functionalities
    • Should be able to identify and manage risks and opportunities with demonstrated capability to manage multiple projects
    • Will be responsible for defining and driving the Delivery Strategy, Planning and Roadmap in line with the Business Strategy
    • Must have experience in performance review mechanisms related to the internal team and customer experience
    • Must be extremely Techno Business savvy and able to understand and develop a synergy between Technology, Operations and Business
  • Stakeholder Relations and Development:
    • Communicate with stakeholders and customers to understand the challenges faced, strategy and requirements for the solution, providing in-depth thinking and contributions to solution evolution.
    • Improve internal stakeholder collaboration and establish strategic dialogue with key customer(s) and partner(s).
  • Team Management:
    • Strong team building, coaching and communication skills to lead and motivate teams in achieving goals; high motivation levels with demonstrated leadership, product and project management, and communication skills with an ability to drive solutions
    • Coordinating with appropriate Business Segment and Functional Leaders to ensure proper budget, schedule and direction.

CANDIDATE REQUIREMENT

  • Operations specialist with a strong business orientation
  • Experience of working with Customers in B2B model as well as exposure of working with channel partners
  • Extensive experience in a dynamic and constantly evolving Project Management ecosystem
    (Preference will be given to those with experience of working on projects that run on a subscription model wherein, the projects are not necessarily time-bound in nature)
  • Extensive experience of overseeing the implementation of a solution plan at ground level (prior experience of interacting with channel partners is a significant plus)
  • Ability to comprehend and expand one s knowledge with a 360 degree understanding of the IoT Industry
  • Candidates who are entrepreneurial in nature, with high energy, charisma and fantastic communication are the kind of Individuals who will excel in this role
  • An individual who can comprehend and connect (seemingly distinct) dots into a complete and holistic picture will relish the dynamic nature and expectations of this role

Qualification :
MBA is a definite advantage
Experience Required :

8 to 15 Years

Vacancy :

2 - 4 Hires

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