Saas Business Analyst Job in Rapidops

Job Title: SaaS Business Analyst

Location: Ahmedabad, India

Job Type: Full-time

About Rapidops:

Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there s a lot more to build.

About the Role:

We are seeking a SaaS Business Analyst with strong eCommerce and CMS experience to help shape and enhance our AI-powered Digital Experience Platform (DXP), Experro. Experro is a software-as-a-service (SaaS) product used by eCommerce brands to deliver blazing-fast, personalized, and high-converting customer experiences. In this role, you will collaborate with product, engineering, and customer-facing teams to translate business goals into actionable requirements. You ll leverage your knowledge of eCommerce platforms (Shopify, BigCommerce, Magento) and CMS/Customer Data Platforms to drive product improvements, enhance user experiences, and influence the product roadmap with data-driven insights.

Key Responsibilities:

Requirements & Analysis:

• Gather and document business requirements, user stories, and acceptance criteria for new features, improvements, and product offerings on the Experro platform.

Market & Customer Insight:

• Stay informed on industry trends, competitor offerings, and customer feedback.
• Translate findings into recommendations that enhance engagement, conversion rates, and user satisfaction.

E-Commerce & CMS Expertise:

• Use your domain knowledge of eCommerce platforms (e.g., Magento, BigCommerce, Shopify) to shape product features and workflows that align with best practices for online stores, content management, and personalized experiences.

Product Design Collaboration:

• Work closely with UX/UI designers to translate the written requirements into accurate feature designs.

Cross-Functional Collaboration:

• Work closely with Leadership, Product, Engineering, and Customer Success teams to ensure alignment, validate features, and address user challenges.

Data-Driven Decisions:

• Use analytics and reporting tools to identify opportunities for improvement, refine features, and continuously enhance the platform s performance and usability.

Qualifications:

Educational Background:

• Bachelor s degree in Business, Computer Science, or a related field.

Experience:

• 3+ years of experience as a Business Analyst (or similar role) with hands-on experience in at least one eCommerce platform (e.g., Shopify, BigCommerce, Magento).
• Familiarity with CMS and Customer Data Platforms is a plus.

Research Skills:

• Strong ability to research new innovations, concepts, competitors, customer needs, and market trends, and translate them into product feature and improvement ideas.

Analytical & Technical Skills:

• Comfortable with APIs, integrations, and standard analytics tools. Ability to translate data into actionable insights.

Communication & Collaboration:

• Clear and concise communicator who can bridge the gap between technical and non-technical teams.

Adaptability:

• Thrive in a fast-paced environment, quickly adjusting to evolving priorities and changing market demands.

Why Rapidops?

• Innovation: Be a part of a rapidly growing company at the forefront of digital product development and innovation.
• Impact: Work on products that transform industries and make a positive impact globally.
• Collaborative Culture: Join a passionate and dynamic team where ideas are valued and collaboration is key.
• Career Growth: Rapidops offers opportunities for personal and professional development in a fast-paced, high-reward environment.