Quality Analyst Job in Ratnabhumi Technologies Pvt Ltd

Experience: 3 6 years

Roles and Responsibilities

• Monitor, evaluate process, quality metrics & give feedback to telecaller
• Work on data analysis and train Executives.
• Conduct regular briefings to review quality standards and updates
• Work on initiatives to achieve highest possible quality on calls
• Handle individual Quality to check the performance.
• Conduct training session to improve skill sets of Executives.
• Conduct quality induction/session for the new hires
• Call Auditing, Call barging
• Timely feedback to agents.

Skills :

Experience from BPO/Call Centre.Fluency in English Language, effective verbal and written communication skills, interpersonal skills, clear pronunciation, effective listening skills, ability to comprehend relevant accent, knowledge of transaction/call flow, email etiquettes, knowledge of call backs and escalation procedures and feedback mechanisms.

You are Applying For - Quality Analyst