Analyst, Product Support Job in Rayden Interactive
Analyst, Product Support
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Responsibilities Provide an outstanding experience to customers throughout the support process Act as a team player and support the existing client base. Execute define processes as well as work on support requests and incidents. Troubleshoot by using required tools and checklist resources to properly understand and problem solve issues being reported Effectively document and gather information about all reported issues and escalate whenever required. Manage multiple avenues of support requests including telephone, e-mail, client portal, and live chat Qualifications and Skills University degree or college diploma, ideally in Computer Science, Engineering, or a related technical field Good Analytical and problem-solving skill 2-5 years of experience in a technical or customer support role Willingness to work in Rotational & 24*7 shift Comfortable working in a Windows environment Superior communication and interpersonal skills Willingness to learn message transformation and exchange between disparate systems Ability to prioritize multiple demands in a fast-paced and dynamic environment
Your 4 Step Guide to Career Success
