Officer - Contact Centre - Jmd Megapolis Job in Rbl Bank Ltd.
Officer - Contact Centre - Jmd Megapolis
- Gurgaon, Haryana
- Not Disclosed
- Full-time
Description
Department Name- Emailmanagement Team (L1) Customer services- RBL_HRO
Role- Senior Executive
JobDescription- Blended process Emails + Chats+ calls
To handlecustomer Emails and calls related to the mails being handled.
Livechats marked to L1 IDs.
CustomerFocus - Always ready to go extra miles to delight customers.
Takingend-to-end Ownership of Customer Issues. Making outcalls to ensure fasterresolution of the issues.
Qualityand Improvement orientation. Identify process improvements and gaps. Identifypossible early warnings.
Result Oriented & Time Management - Ensure completion of cases withintimeline with standard quality.
E-mail drafting skills.
Flexible in shift timings
Co-ordination with across functions to resolveescalation on high priority.
Abiding companies policies and regulatorypolicies.
Your 4 Step Guide to Career Success
