Service Delivery Manager - Emaar Palm Square Job in Rbl Bank Ltd.

Sr.

Key Responsibilities

1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof

2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.

3. Driving key Metrics by :

Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

4. Maintaining lowest levels of wait-time through :

Load balancing among desks

Regular monitoring of pending tokens through Admin login

Analysis to understand employee level productivity & Daily roistering

Leave planning & Training calendar

5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members

6. Compliance & Risk

Ensure operations, risk control and process adherence at branches

Branch Audit scores

SOAX Audit scores

Fraud prevention

Ops risk monitoring

RBI audits, inspections and incognito visits

7. Branch Profitability

Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding

Tracking big ticket opex line items in Branch P&L Rentals, Electricity, Employees etc and taking corrective action if required

Ensure timely recovery of interest and service charges

8. Capability Building & Manpower Management

Identify training needs

Inculcate self learning culture among employees