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BriefCase

Technical Support Engineers Job in Rpasoft

Technical Support Engineers

Rpasoft 4+ weeks ago
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Job Summary Job Title

Technical Support Engineers

Job Description

Responsibilities:

  • Escalation point of contact for UiPath software support in pre-sales and post-sales stages
  • In charge of the overall product support for discrepancies/bugs/enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
  • Help customers round the clock (24/7 shifts)
  • Sharing customer Feedback to the product team
  • Mentor and knowledge sharing with the L1 team
  • Escalation of bugs to development and Product team

Requirements:

  • Experience: 2-5 years
  • Graduates in Computer Science/IT with high knowledge of basic programming
  • Strong experience in programming of at least 1 year .NET (C# or VB), Java + node based programming perfect match
  • Previous experience in RPA technologies is an added advantage
  • Experience in application support is a plus
  • Fluent written and spoken English is mandatory, fluency in any other European languages is a plus
  • Flexible for shifts
  • UiPath Certified Professionals ( UCP ) preferred
Experience Required :

2 to 5 Years

Vacancy :

2 - 4 Hires

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