Technical Support Engineer Remote Rajkot Job in STP Web Hosting

Tasks and Responsibilities:

- Monitor & review server backups (R1Soft CDP).

- Process customer orders and provisioning VPS Servers & Dedicated Servers.

- Candidates need to answer help desk tickets & live chats and help clients via inbound and outbound calls with their queries on dedicated servers / shared hosting / VPS Hosting, Domain Name Registration, Billing Cycle, SSL. Etc etc

- You should be dynamic to collect information about service incidents and search known error databases and provide remediation or escalate as necessary.

- Respond to incoming abuse reports and notify clients or provide a basic investigation of abuse source as determined by service level.

- Schedule and apply software and Operating System patches and updates as directed.

- Assist with provisioning tasks as directed by the supervisor.

- Render services on any technical/semi-technical/non-technical tasks to our web hosting clients