Engagement Lead Job in Saras Analytics

• Nurture working relationships with clients throughout the project cycle.
  
• Track client s processes and provides prompt assistance when needed.
  
• Design and execute solutions tailored to client needs.
  
• Manage client expectations and ensures delivery of client requests.
  
• Assist customers with using our services throughout projects.
  
• Foster positive relationships with our customers as their primary point of contact.
  
• Address customer issues with speed and efficiency
  

• Lead and handle complex accounts.
  
• Identify upselling and cross-selling opportunities.
  
• Prepare reports on project performance.
  
• Assign resources from the company to the client.
  
• Help clients implement services and plan projects effectively.
  

• Ensure contracts are carried out according to agreed terms.
  
• Manage invoices, bills and other financial aspects for assigned customers.
  
• Work with sales teams to identify new business opportunities.
  

Requirements

• Minimum of 4-5 years of experience in sales, project management or consulting in eCommerce space.
  
• Excellent interpersonal skills, written and verbal.
  
• Detail and goal-oriented.
  
• Proven critical thinking and problem-solving skills.
  
• Bachelor s degree in Business, Management, or any related field; MBA a plus.
  
• Project management experience.
  
• Proficient in MS Office and CRM/project management software.
  
• Strong organizational and multitasking skills.
  
• Sharp business acumen.
  
• Ability to negotiate with clients.
  
• Ability to communicate effectively with clients.
  
• Ability to juggle multiple projects at once
  
• Experience with SQL, cloud databases and Google Analytics