Customer Success Manager Job in Saviynt

Customer Success Manager
Location: Bengaluru
Experience: 10+ Years

About Saviynt
Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time.

Role Summary
As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network.

Key Responsibilities
Customer Relationship Management
Serve as the primary point of contact for customers post-implementation.
Develop and maintain deep, trusted relationships with key stakeholders.
Act as a customer advocate, gathering feedback and driving improvements.
Subscription & Adoption Strategy
Monitor customer health and proactively address adoption barriers.
Manage the subscription renewal pipeline, ensuring high retention rates.
Educate customers on new features and releases to drive adoption.
Collaboration & Problem-Solving
Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience.
Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution.
Lead customer meetings, track action items, and drive timely execution.
Continuous Improvement & Growth
Identify upsell and cross-sell opportunities to drive revenue expansion.
Provide insights into product utilization trends and recommend improvements.
Support process improvement initiatives to enhance customer success operations.

What You Bring
Bachelor s degree in Computer Science, Engineering, or a related field
10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services
Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred)
Strong knowledge of cloud, hybrid, and on-premise IT architectures
Ability to translate complex technical concepts into business-friendly language
Proven ability to manage relationships and navigate challenging customer interactions
Experience in fast-paced, high-growth SaaS environments
Availability to engage with customers during North America hours

Why Join Saviynt?
Be part of a high-growth, industry-leading identity security company
Work on cutting-edge IAM solutions that power global enterprises
Collaborate with a passionate, customer-driven team
Enjoy a dynamic, flexible, and inclusive work environment
Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!