Lead Customer Success Manager Smb Job in Saviynt

Customer Success Manager (Commercial/SMB)
Location: Bengaluru
Experience: 3-5 Years (Management), 10+ Years (Customer Success)
Shift: North American Customer Hours

About Saviynt
Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies.

Role Overview
As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt.

Key Responsibilities
Customer Relationship & Success Management
Serve as the primary point of contact for customers post-implementation.
Manage a regional book of business focused on Commercial/SMB customers.
Develop and maintain strong relationships with key customer stakeholders.
Oversee customer health and proactively eliminate adoption barriers.
Manage subscription renewals, ensuring high retention rates.
Monitor product utilization trends and recommend improvements.
Strategic Growth & Expansion
Identify and develop up-sell & cross-sell opportunities.
Drive customer education on new features & releases.
Gather customer feedback and provide insights to product & engineering teams.
Collaboration & Process Improvement
Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience.
Conduct routine health checks and coordinate remediation plans when needed.
Lead customer meetings, track action items, and ensure execution.
Implement and improve customer success best practices.
Team Leadership & Mentorship
Lead and coach 4 CSM Associates in India.
Oversee team initiatives and ensure alignment with customer success goals.
Travel & Availability
Available to work North America hours to support customers.
Travel to customer sites (up to 50%) when required.

What You Bring
Bachelor s degree in Computer Science, Engineering, or related field
10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services)
3-5 years of experience in people management
Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required)
Strong knowledge of cloud, hybrid, and on-premise IT architectures
Ability to translate technical concepts into business-friendly language
Track record of managing customer relationships and resolving challenges
SaaS experience in a fast-paced, high-growth environment

Perks & Benefits
Medical, Dental, Vision, Life Insurance
401K Plan
Unlimited PTO & Sick Leave
Daily Catered Lunches & Employee Recognition Programs
Team Socials & Holiday Parties
Salary: $150,000 - $180,000 per year
(Plus eligibility for discretionary bonus based on performance)
Not accepting applications from candidates based in California, Colorado, and Washington

Security & Compliance Responsibilities
As part of this role, you will be required to:
Complete Security & Privacy Awareness Training during onboarding and annually thereafter.
Adhere to Information Security & Privacy Policies, including but not limited to:
Data Classification, Retention & Handling Policy
Incident Response Policy & Procedures
Business Continuity/Disaster Recovery Policy
Mobile Device & Access Control Policies

Why Join Saviynt?
Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to:
Work on cutting-edge IAM solutions for global enterprises.
Drive real impact in a customer-centric role.
Be part of a collaborative, diverse, and inclusive work environment.
If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you!
Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.