Executive- Customer Service( Women Candidate Only) Job in Shv Energy Pvt. Ltd.

Job Description

Roles and Responsibilities

• Order receipt and Clubbing / SAP - Order processing for Cylinders & Bulk
• Facilitate Customer complaint Mgmt related to Cylinder Customers and Franchisees
• Payment Follow Up / Proactive calling for Payment / Payment knocking against invoice
• Co-ordinate to fulfill orders as per Service Standards of Cylinders & Bulk
• Follow up for BG renewal & updating details in SAP
• Ensure Optimum Secondary Distribution cost for Cylinders & Bulk load
• Follow up for PESO License of Cylinder Franchise & Bulk Customers
• To co-ordinate for data for master creation of new customer in SAP
• Ensure timely and accurate Price updation
• Price Communication to customers
• Stock updation of ALDS
• Handling Customer queries related to dispatches, financial statements, new connection etc.
• Custodian of Agreements / BGs

Key Competencies

• Interpersonal Skills
• Communication Skills- Verbal & Written
• Listening Skills
• Problem Analysis and Problem Solving
• Attention to detail and accuracy
• Customer Service Orientation
• Adaptability and Initiative
• Achieving Personal Work Goals & Objectives

Desired Candidate Profile

• Qualification - B.Com graduate
• 3-5 Years of Experience in Customer Service role
• Profound knowledge of Excel and PowerPoint
• Working knowledge of SAP SD Module