Client Relationship Manager Job in Site Learning India Pvt. Ltd.

Client Relationship Manager

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Job Summary

Maintain good relationships with clients so that the business can maximize leads.
Identify key contacts at potential client companies to establish and foster relationships
Participate in one-on-one meetings with clients to explain services to mould them into a converted lead.
Understand the problems and challenges of clients and identify ways the business could address needs.
Grow the business by identifying new sales and business development opportunities.
Seek opportunities to cross-sell or upsell to existing clients.
Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
Provide excellent service to maintain a positive reputation for the business.
Promptly resolve all customer s complaints and provide solutions.
Set revenue targets and develop and strategize to fulfil them.

Ability to build, foster, and maintain positive professional relationships
Devotion to high-quality customer service
Excellent interpersonal communication skills
Keen analytical and research abilities
Knowledge of relationship management best practices
Problem-solving and conflict resolution capabilities
Willingness to develop an in-depth understanding of the business and related services
Bachelor s Degree in Business, Marketing, Management, or related field.
2-3 years of experience in a Sales or Customer Service Role
Outgoing and customer-oriented attitude