Technical Support Job in Skooltree Technologies Private Limited

Responsibilities:

• Give online training to client on a remote session and handle all tech-related issues
• Identify hardware and software solutions.
• Troubleshoot technical issues.
• Diagnose and repair faults.
• Resolve network issues.
• Install and configure hardware and software.
• Speak to customers to quickly get to the root of their problem.
• Provide timely and accurate customer feedback.
• Talk customers through a series of actions to resolve a problem.
• Follow-up with clients to ensure the problem is resolved.
• Support the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in Computer Science or Information Technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.