Technical Specialist - M365 (l1) Job in Softline

Description

The Main Purpose Of This Job:Technical Specialist will work in services delivery role for customers managing the design and delivery of Cloud and/or Mobility solutions. Must have strong IT infrastructure and enterprise architecture knowledge and must be skillful in developing enterprise level software and infrastructure solutions.This role is highly customer focused, requires ability and willingness to travel and to be able to work in a growing organization.

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• A minimum of 2-4 years project delivery experience on Microsoft products\technologies
• Strong knowledge on Microsoft cloud products and technology (Office 365)
• Knowledge on Exchange Server, Skype for Business Server, System Center, SQL Server will be additional advantage
• Microsoft Certification is expected for this position
• Communicates effectively verbally including excellent presentation skills, communicates clearly in writing; strong relationship building skills
• Experience in Incident and Task management tool like remedy.
• Monitor ticketing system to receive work assignments
• Fulfil user requests for email account service following standard operating procedures
• Perform user account and mailbox moves on Exchange Email Systems
• Distribution lists add/delete/modify
• Correct user Outlook issues, setup, junk mail, mailbox size increase
• Outlook Shared calendar add/modify
• PST mapping modify/restore
• Reply to all customer inquiries on time
• Document issues and escalate to next tier support as necessary
• Ability to focus on ticketing system for sustained periods
• Relevant Exchange certifications
• 1 to 2+yrs in Exchange

KEY RESPONSIBILITY AREAS

• Experience administering O365, Exchange, Azure Active Directory and SharePoint environment
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)
• Understanding of Outlook 2010/2013/2016 and Office