Customer Success Manager Job in Spectrum Consultants India Pvt Ltd
Customer Success Manager
Spectrum Consultants India Pvt Ltd
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Permanent
Job Summary
Key Responsibilities:
1. Be the custodian of the relationship that Netradyne enjoys with the specified account/s at an organizational level. Manage the lifecycle of the relationship from onboarding through upsell.
2. Identify and build relationships with the key stakeholders within the account.
3. Map the customer requirements effectively to potential Netradyne offerings.
4. Ensure regular training and updates are imparted so that the customer is able to extract maximum value from the Netradyne solution.
5. Leverage the Netradyne organization to ensure that all customer queries/issues are addressed and resolved in a timely fashion.
6. Regular measurement and improvement of Customer Satisfaction within the Account/s.
Key candidate attributes:
1. Experience in managing a similar profile, especially with International customers.
2. Strong communication skills, presentation and training capabilities.
3. Ability to understand technology, and translate to customer value.
4. Interpersonal skills to be able to span both internal as well as external stakeholders.
5. Good understanding of account structures, and the ability to call high .
6. Strong ability to roll up sleeves , along with potential managerial skills.
Education Required
B.E/B.tech /MTech/ MCA
1. Be the custodian of the relationship that Netradyne enjoys with the specified account/s at an organizational level. Manage the lifecycle of the relationship from onboarding through upsell.
2. Identify and build relationships with the key stakeholders within the account.
3. Map the customer requirements effectively to potential Netradyne offerings.
4. Ensure regular training and updates are imparted so that the customer is able to extract maximum value from the Netradyne solution.
5. Leverage the Netradyne organization to ensure that all customer queries/issues are addressed and resolved in a timely fashion.
6. Regular measurement and improvement of Customer Satisfaction within the Account/s.
Key candidate attributes:
1. Experience in managing a similar profile, especially with International customers.
2. Strong communication skills, presentation and training capabilities.
3. Ability to understand technology, and translate to customer value.
4. Interpersonal skills to be able to span both internal as well as external stakeholders.
5. Good understanding of account structures, and the ability to call high .
6. Strong ability to roll up sleeves , along with potential managerial skills.
Education Required
B.E/B.tech /MTech/ MCA
Experience Required :
11 to 17 Years
Vacancy :
2 - 4 Hires
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