Customer Support Specialists Job in Spektra Systems Llc

Responsibilities:

• Create, maintain and manage events and labs calendar
• Administrative work related to events(Settings up events, calendars, sending event information and lab details to instructors/participants,)
• Manage events end to end with full accountability and ownership.
• Provide phone and chat based support during events
• Maintain customer communication and ensure client satisfaction during events
• Involve right backend technical teams as and when required.
• Learn about CloudLabs product (Trainings will be provided) and handle basic support requests.
• Learn Cloud Technologies over the time and provide technical support for cloud technologies.

Additional Specifications:

• Night-shift Schedule(there could be rotation depending on schedule).
• Provide voice and chat based support for Spektra s propriety products.
• Ability to work independently with minimal direction; self-starter/self-motivated.
• Excellent written and Verbal communication skills.