It Service Delivery Manager Job in Squalas

Job Description :

Good understanding of ITIL processes for Managed Services Delivery. Deliver on Financial goals for the business Manage customer relationships through regular communication with clients through weekly/ monthly reviews. Discuss operational issues and Critical to Quality (CTQ) delivery Attend customer calls and meetings, proactively flag issues and prevent surprises Anticipate & plan for new business & get involved in hiring Proactively identify opportunities for additional business with customer Prepare and report process performance metrics to stakeholders