Sr. Assoc-infrastructure Job in Sutherland Global Services

Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate Professional - Infrastructure. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role, you will get to:

Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.

Be the Point of Contact: Resolve basic level 1 requests and issues in a Mac OS and Windows environments

Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures

Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox, etc.)

Keep management updated: Relay important information in the form of timely and accurate reports; issue the status of the daily operation report and project status reports as required

Our most successful candidates will have:

• Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• College degree from an accredited four-year institution or relevant technical experience
• Previous customer support, sales, or technology experience a plus
• Ability to be persistent in working through challenges and doing whatever it takes to get the job done
• Ability to be creative and resourceful in finding effective solutions to problems and situations
• Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
• Willing to work for 24/7 shift
• Work location Bangalore

Sutherland is seeking a reliable and detail-oriented person to join us as a Senior Associate Professional - Infrastructure. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role, you will get to:

Be the Expert: Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.

Be the Point of Contact: Resolve basic level 1 requests and issues in a Mac OS and Windows environments

Enable and Guide: Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures

Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox, etc.)

Keep management updated: Relay important information in the form of timely and accurate reports; issue the status of the daily operation report and project status reports as required

Our most successful candidates will have:

• Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• College degree from an accredited four-year institution or relevant technical experience
• Previous customer support, sales, or technology experience a plus
• Ability to be persistent in working through challenges and doing whatever it takes to get the job done
• Ability to be creative and resourceful in finding effective solutions to problems and situations
• Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
• Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
• Willing to work for 24/7 shift
• Work location Bangalore