Account Manager Job in Tatvic Analytics Private Limited

Job Description

Responsibility 1: Improve softer aspect of relationship to sniff & suggest solutions which will increase the business opportunity

• Activity 1.a.: Ensure each SAM reaches out the different POC s and have a in-depth sync up/ courtesy call every week.

• Activity 1.b.: Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies

Responsibility 2: Be a client s partner to provide the client s perspective to the delivery team to drive value

• Activity 2.a.:What did we cover in the last account review? Make sure you re not repeating yourself, or asking questions you should already know the answer to

• Activity 2.b.: What did we commit to in the last account review? If you haven t already, make sure you follow up on the status of any outstanding deliverables or action items

• Activity 2.c: Are we adding value? Remember, you re pulling your customers away from their day and work to come to this meeting. Don t just tell them what they already know

Responsibility 3: Manage effective Project Management practices for internal & external stakeholder

• Drive consolidation of different activities that are going in parallel to thread them into singular projects.

• Set client s expectations for the project's timeline, outcome and good or bad results a given project can lead to.

• Alert clients if time, resource that can drive projects to failure.

• Navigate the client s internal hierarchy to generate superior relationships & influence.

• Be gilding light to the internal delivery team to provide them with the perspective of the client s key goals.

Functional Competencies

• Customer Focus
• Organizational skills
• Formal Presentation
• Process orientation
• Business Development