Team Lead Job in Teamlease Services Limited

Qualification:-Any Graduate

Key Responsibilities :-

• Ensure all services in scope and contractual obligations are delivered to clients in a timely manner with requisite quality levels
• Responsible for process adherence at Client level and desk/seat-level performance
• Responsible for day-to-day operations through supervision of team performance by regularly monitoring and reviewing daily effectiveness on delivery indicators
• Deliver by regularly reviewing and developing contractual schedules (PDCs) to deliver on current service level aspirations
• Demonstrate solution orientation and engage in resolution of complex customer problems around quality of delivery
• Review and build SOPs based on quality/process issues encountered during delivery
• Build and maintain transactional error database thereby creating a pipeline for people/process/IT interventions to augment quality of service
• Demonstrate team work and engage in team building exercises

Competencies and Skills : -

• Excellent communication and team management
• Hands on approach to solving problems with a focus on closure