Business Analyst Ivr Job in Techno-comp Computer Services

Job Description:

• Experience in handling IVR projects
• Experience in designing conversation IVR. E.g. Google dialog flow
• Experience in designing IVR Chatbot integration flows
• Handle multiple systems to deliver business objectives
• Excellent data analysis skills
• Understand the Business requirements and convert the same to IVR Technical & configuration specifications
• Create VISIO diagrams for IVR flows
• Create Business requirement document
• Support Development team in terms of creating Technical specification requirement
• Defining reporting and alerting requirements
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Help design, document and maintain system processes
• Experience in designing IVR-Chatbot integration flows
• Handle multiple systems to deliver business objectives
• Proficient in creating and executing database queries