Service Analyst Job in Tricon Infotech

Skills/Requirements:

• Experience Required: 3 to 10 Years Different Roles
• Experience in an IT support (or similar) role
• Good knowledge of MS Office applications, especially the Office 365 suite of products
• Has appropriate knowledge of a wide scope of information systems concepts and practice, including stages of systems development.
• Can demonstrate a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
• Exposure to and/or awareness of IT Service Management frameworks such as ITIL
• Desired
  • Experience with Academic Publishing business processes
  • ITIL v3/4 Foundation
• Excellent communication skills, both written and verbal
• Good analytical ability, attention to detail, and ability to present reports and metrics
• Can demonstrate good problem-solving abilities
• Be able to adjust communication style and format as appropriate for staff at all levels
• Be able to translate business impacts into functional and/or technical requirements
• Be able to translate technical information into non-technical terms