Back Office Agent - Refunds Job in Tripstack

Description

About Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world s biggest technology companies, airlines, hotel chains, and car rental companies. Together with them, we work closely to meet the growing demands of our customers.

Location: Mumbai & Pune

Job Description:

The Back Office refunds team's main focus area is performing refund transactions in GDS and BSP. Additionally, Backoffice has various other functions such as contacting airlines and providers in order to finalize backend transactions, as well as getting in touch with customers in order to resolve pending queries.

Requirements

• Excellent GDS knowledge in Amadeus and Sabre (Galileo knowledge will be considered as a benefit)
• Excellent written and verbal communication skills in English.
• Minimum 2 years of experience within the airline industry.
• Documented experience in reading and interpreting airline fare rules.
• Knowledge of processing GDS and BSP refunds is a must.

Required Soft Skills:

• Strong communication skills.
• Analytical and data-driven thinking.
• Ability to manage change and work under pressure.Self-driven, proactive, and results-oriented.
• Good attention to detail.
• Well organized, persistent with multitasking skills and good time management.
• Self-driven, proactive, and results-oriented.Qualification

Minimum Education Requirement: Undergraduate - Diploma / HSC pass (10+2)