BriefCase
BriefCase

Customer Success Executive Job in UNIACCO

Customer Success Executive

UNIACCO 4+ weeks ago
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Job Summary

Roles and Responsibilities

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.


Qualifying Criteria

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years
Minimum qualification requirement
  • Required - BPO Calling skill with 1+ years experience

    • Required - Good command over English, Hindi, Kannada, Tamil, Malayalam

    Experience Required :

    1 to 6 Year

    Vacancy :

    2 - 4 Hires

    Skills Required :

    Communication

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