Technical Support Lead/manager Job in Unilog Content Solutions Pvt. Ltd.

Essential skills

• Java / J2EE experience 5+ Years
• Product Support/ L3/ L4 for 2 to 5 years,
• Lead / Manager experience in support for 2 + years

Responsibilities

• Trouble shooting of customer issues
• Developing new solutions, enhancements and platform improvements
• Good understanding of development, configuration and databases
• Working with dev ops team for servers, deployment, network to solve infra issues
• Technically lead the team with providing solutions to the issues
• Ensure the team and department SLA s are achieved for all the tickets
• Customer engagement
• Project Management

Skills

• Ability to analyse and problem solve
• Good experience in system design and architecture
• Analyse and validate requirements
• Sound development experience
• Troubleshooting and configuration skills
• Knowledge of technical IT solutions
• Understanding of new systems and technologies
• Technical know-how of IT products and services
• Excellent communication skills & team player

What do we offer?

• Generous leave policies
• Sustainable work-life balance and flexibility
• Competitive salaries as per the Market and Technical Skill sets
• Good Career Progression
• Ability to work and explore and develop your technical skills