Client Services Department Job in Vatika Group

Client Services Department

Looking for a professional with 1-3 years of experience in Client Servicing.

Location: INXT City Centre, NH 8, Sector 83, Gurgaon (Haryana)

Qualification: Graduate/MBA (Should have knowledge of MS Office)

Job Description

Executive: Client Services is responsible to ensure that issues raised by clients are addressed within the defined time frame without compromising on quality and delivering maximum satisfaction to the clients

• Addressing client queries received through walk-ins, phone calls & emails to their satisfaction.
• Ensuring all transactions/documentation related to property are completed according to the TAT defined.
• Inter-departmental co-ordination to address client queries.
• Maximizing customer satisfaction and ensuring CSAT levels above average.

Primary Responsibilities

• Quality Service to the Clients
• Controlling Escalations
• Adherence to the TATs

Qualitative Indicators

• Good communication skills
• Ability to multitask
• Ability to handle pressure
• Interpersonal skills
• Ability to utilize available time & resources optimally