Support Engineers Job in Vda Infosolutions (p) Ltd.

Desired Qualities

• Excellent interpersonal skills & communication skills
• Should have planning & organizing skills
• Excellent problem solving and trouble shooting skills
• Should handle Incidences efficiently and independently
• Should find out the RCA's
• Exposure working for an IT companies under remote service desk/technical support
• Exposure to ITIL based work environment
• Ability to work in rotating shift

Qualification Criteria

• Diploma or Degree holder
• Minimum 2 to 5 Years of experience in IT industry
• Technical Certification like MCSA,CCNA is must
• Good knowledge on windows and networks
• Knowledge on AD/DHCP/DNS is mandatory
• Knowledge on VLAN, VPN, Firewalls
• Should work independently
• Quick learner to the newer technology
• Exposure and hands on to work on ITIL based service desk tool, remote tools