Technical Support Engineer Cloudhealth Job in Vmware
Technical Support Engineer Cloudhealth
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience getting onboarding and ongoing training from CloudHealth.?
The Elevator Pitch: Why will you enjoy this new opportunity???
You possess a strong technical background with experience in supporting cloud computing products, services, and solutions. You are looking to be part of a growing international team at an innovative technology company and to be on the forefront of the cloud revolution and possess a strong technical background with experience supporting cloud computing products, services, and solutions.
What is primary need, technical challenge, and/or problem you will be responsible for????
We need a high energy and customer-focused individuals to provide technical support for our growing customer base. As a Sr. Technical Support Engineer, you will be helping our customers maximize and optimize their cloud journey by ensuring overall customer satisfaction and total resolution of each service case.
Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing????
Immediately and in an ongoing manner you will:
- Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
- You will be evaluated by the quality of your resolution and customer satisfaction.
- Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
- Be monitored by the quality, thoroughness and accuracy of the information you provide.
- Identify commonly asked questions and generate knowledge base articles based on this content.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis??
As part of CloudHealths global support organization, you will:
- Provide ongoing support to our customers to ensure they get the desired performance and maximum value from the platform.
- Identify, fix and track platform issues that occur during daily operations.
- Effectively communicate customer feedback and feature requirements to Engineering and Product Management.
- Identify commonly asked questions and generate knowledge base articles based on this content.
- Stay current on all CloudHealth features, industry trends and relevant technology.
- Triage, troubleshoot, escalate, and/or provide resolution to customer support tickets.
- Utilize product domain expertise to serve as a trusted technical advisor to customers.
- Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure.
- Lead projects with other Technical Support teams globally to support and operate the global technical support model.
- Provide leadership, mentoring, and training to other Technical Support team members.
What is the leadership like for this role? What?is the structure and culture of the team like???
The hiring manager for this role has had a successful tenure at CloudHealth and is looking to build and grow a strong technical support team to meet the growing needs of our business.
TheTechnical Support teamis made of up?versatileprofessionalswho provide world-class support with a customer-first mentality. With technology constantly evolvingover time,we are committed tohiring those with anambition to learn,stronganalyticalandproblem-solving skills, adaptability, strong communication abilities and intellectual honesty.??
What are the benefits and perks of working at VMware????
You?and your loved ones will be supported with a?competitive and comprehensive?benefits package. Below are some highlights, or you can view the complete benefits package?by visiting?.??
- Employee Stock Purchase Plan??
- Medical Coverage,?Retirement, and Parental Leave?Plans for All Family Types??
- Generous Time Off Programs??
- 40?hours of paid?time to volunteer?in your community???
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities??
- Financial contributions?to your ongoing development?(conference participation,?trainings,?course work, etc.)??
- Healthy and local inspired snacks in?all?our pantries???
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This job requisition is not eligible for employment-based immigration sponsored by VMware
Category : Client Support
Subcategory: Technical Support
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2020-11-06
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.
Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
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