Technical Support Engineer - Vrealize Operations Manager (vrops) Job in Vmware

Job Description

Technical Support Engineer - vRealize Operations Manager (vROPS)

VMware Cloud Management Platform

VMware delivers a comprehensivecloud managementplatform that can manage hybrid (multi-cloud) environments running anything from traditional to container (cloud native) workloads. vRealize speeds up the delivery of IT services through automation and pre-defined policies, providing high levels of agility and flexibility for developers and lines of business while maintaining governance and control.

Responsibilities:

• Action all customer inquiries by chat channel
• Work flexible schedules, which may include evenings, weekends or holidays
• Resolve customer technical issues through industrious research, reproduction, and troubleshooting
• Ability to act in an effective and professional manner during moments of high stress
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document and manage all technical inquiries, develop and review content for knowledgebase
• Craft and handle knowledge base content including problem solutions, best practices, and informational articles.
• Deliver a consistent, positive customer experience
• Represent VMware, its shareholders, and its partners in only the most professional manner

Skill set/Requirements

• Experience in providing Windows and Linux/UNIX technical support to customers
• Manage, research, and resolve issues relating to VMware Automation Products including basic isolation of issues located in related third-party products
• Experience in performance troubleshooting
• Experience in Microsoft Active Directory
• Superb communication (both oral and written), interpersonal, and customer service skills are a requirement
• Aptitude to drive complex application issues to resolution
• Familiarity with a variety of enterprise management tools and software
• Extensive enterprise level administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems)
• Experience with troubleshooting network connectivity
• Knowledge with Kerberos/Radius, Single Sign-On, and/or vIDM
• Experience with database related technology and administration (Postgres, SQL Server, Oracle, DB2, etc)
• Experience with Cassandra, Java Runtime Environments, vAPP Configurations, REST API
• Experience with vRealize Operations or other monitoring software
• Experience with Server Management Software
• Experience with firewalls and security related issues
• Experience with SSL certificates
• Strong dedication to setting goals and achieving results
• University graduate / Diplomawith minimum of 2-3 years experience in software support