Customer Success Manager Job in Web Spiders (india) Pvt. Ltd.

Responsibilities

• Ensures satisfactory solution delivery (product+services)
• Maintains broad technology awareness - web, mobile, and cloud
• Responsible to test & provide feedback to the development team to fix issues
• Prepare client requirements documents and any preliminary test plans
• Adhere to the Due dates and support the client delivery priority
• Act as the primary POC for Clients including any issue resolution
• Ensure the timely delivery of different testing milestones
• Troubleshoot App / Web defects and errors
• Ensure timely response to all client inquiries
• Identifies and manages service improvements to increase client satisfaction

Requirements

• Works with account management teams to create a favorable client relationship to ensure high satisfaction
• Have performed serving International clients in their time zones
• Is proficient in Manual/Automation testing - Web & Mobile Apps
• Knowledge in any Bug Tracking Tool - JIRA / Bugzilla / Mantis BT / QC
• Knowledge of Responsive Testing, Security Testing, and Performance Testing will have an edge
• Design, execute and maintain detailed test cases/scripts
• Ensures that service level SLAs are met
• Attend client call and discuss the weekly status with the client
• Exposure to web-user interface, human factors, usability, and Performance testing