Technical Support Engineer Job in Wingify

Job Responsibilities:

• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
• Create internal or external knowledge base articles/whitepapers.
• Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies:

• Good understanding of web applications, HTML, JavaScript,CSS and JQuery.
• Prior experience in supporting enterprise customers.
• Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.
• Outstanding communication, understanding, and writing skills.
• Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.
• Well organized with utmost care to detail, along with good comprehending skills to address issues.
• Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Desired Skills & Experience:

• Bachelor s degree, Computer Science related.
• Good understanding of web applications, HTML, JavaScript, and CSS.
• Minimum of 2 years in a customer support role.
• Strong problem-solving skills.
• Strong written and verbal skills.
• Willing to work in rotating shifts.

Wingify is a remote-first company with employees spread across India. We offer competitive compensation, health insurance for employees, and their dependents, and incredible learning opportunities within tight-knit teams.