It Operations Analyst Job in Wolters Kluwer India Pvt. Ltd.

BASIC FUNCTION

Years of Experience required 3 5 Years
Deep knowledge on Virtualization technologies like Vmware/Citrix
Should have worked on installation/migration/upgradation of Windows 2012/2016 servers
Troubleshooting issues with Windows 2012/2016 servers.
Experience on supporting application like Web apps, Websites and application hosted on IIS.
Hands on Experience on IIS administration.
Knowledge of application deployment tools and deployment processes.
Incident and change management process knowledge ITIL is preferred
Good Understanding about Networking tools and Network related troubleshooting
Good understanding on storage and backup administration
Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS
ITIL experience and experience on Release and Build deployment experience
Monitoring tool(SCOM,F5,AppDynamics,PRTG,Pagerduty)
Understanding of ticketing tools like Service Now and Jira
Basic knowledge on MS SQL or MYSQL Databases
Should have worked on any Cloud technology(Azure or AWS) where IAAS /PAAS is implemented and certification will be an added advantage
Experience on Application Operations Support will be preferred.

JOB QUALIFICATIONS/ OTHER SPECS:

• Degree in Computer Science or equivalent and work experience
• Minimum 3 years of experience with MS Windows client and server operating systems, including knowledge of user management, file system management, Active Directory, group policies, firewalls and registry usage.
• Minimum 1 years of experience with any Cloud technology (Azure or AWS)
• Minimum 1 year of experience working with Microsoft Internet Information Server (IIS) with knowledge of advanced administration
• Ability to collaborate effectively at all levels and functions
• Strong client-service orientation
• Sound business acumen and strategic skills
• Excellent oral, written and interpersonal communication skills; including strong presentation skills.
• A positive attitude and the ability to thrive in a collaborative environment.
• Outstanding organizational skills
• Ability to collaborate effectively at all levels and functions
• Strong client-service orientation
• A positive attitude and the ability to thrive in a collaborative environment.

Other Duties

Any other duties as assigned by the Supervisor.

All Locations: