L3 Senior Desktop Support Associate Job in Wonder Worth Solutions Pvt Ltd

As a L3 Desktop Support Associate (DSA) at WWS you will work as part of a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. The Responsibility includes for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

What We Expect

. Bachelor/Master’s degree in computer science, information technology, computer programming.

. Minimum experience of 3+ years.

. Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows

. Strong experience with installation, configuration, and administration of SAS 9.1.3 or higher

. Create/maintain static and Ad-Hoc deliverables to communicate field performance and increase technician level efficiency.

. Experience with performance tuning servers, troubleshooting, and automation of such codes.

. Proficiency in MS Excel or Google Sheets.

A Desktop Support Associate’s Ideal Day At WWS

Rectify Issues. Demonstrate the ability to defuse potentially volatile situations and provide an articulate, measured response to a problem sorted.Proven working knowledge of routers, switchers, Wireshark which has to be dealt on demand.

Technical upgradation.Identify the conventional strategy being used in the industry and the upgraded version that could benefit us once worked.Suggesting the management and managers on technical trends being prevailed.

Networking Assistance. Access software updates, drivers, knowledge bases to aid in problem resolution.Identify and learn appropriate software and hardware used and supported by the organization.Test fixes to ensure problem has been adequately resolved.

What You Can Expect

. Full-time, salaried position creamed with welfare programs.

. Competitive salary and tailored training in the core space with recognition potential and annual bonus.

. Performance appraisals.

. Attendance Incentives.

. Working with the best talent in the industry

. Conducive intangible environment with dynamic benefits.

Why Consider a Desktop Support Associate Career With WWS?

With a very appealing work environment at WWS, our setting made it easier to build relationships with other staff members and clients. You may also have an opportunity to learn other aspects of medical office work on the job, which can enhance your experience and qualifications.

Technologies change rapidly and it's essential that you stay up to date with any developments in hardware and software, or specific systems applications.Nowadays Support Technician remains the traditional way of entry into computer or telecom field for several professionals. An important way to make a person stand out as a support professional is to authenticate knowledge and skills by getting one of these leading support certifications.

Please attach your resume and let us know through email your current address, phone number, and the best time to contact you by phone.

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