Customer Relationship Executive Job in Xboom

A customer relationship executive oversees the overall customer base and growth of the company. It also involves identifying opportunities and building positive customer relationships. Possessing strong strategic and analytical skills is imperative for promoting good customer satisfaction.

ExperienceRequired :More than 3 years

Job Responsibilities:

• Ensure strong customer satisfaction by maintaining professional customer relationships.
• Maintaining profitable relationships with the key customers.
• Managing and delivering quality and consistent customer service.
• Handling client issues and providing solutions quickly and efficiently.
• Regularly formulating client reports and analyzing it thoroughly.
• Maintaining customer correspondence data
• Schedule and conduct regular meetings with regards to product availability and maintain status updates.
• Conduct business reviews through CRM data analysis.
• Expanding customer base by upselling and cross selling.
• Maintain regular reports on customers.
• Identify and develop key problem solving methods to resolve customer issues.

Skills Required:

• Developing and managing customer relationships.
• Interpersonal communication skills
• End to end customer relationship management
• Leadership skills with good team management
• Rapport building
• Good negotiation skills
• Analytical skills
• Proficient in MS Office
• Good communication skills in English and Hindi