Service Sales Engineer Job in Abb India

Job Title:

Service Sales Engineer South India

Location:

Bangalore, India

Business Area:

Robotics & Discrete Automation

Reporting to:

Manager - Automation Academy & Application

Work Model:

Hybrid (#Li_hybrid)

About ABB

At ABB, we are committed to addressing global challenges by combining cutting-edge technology with a strong focus on care, courage, curiosity, and collaboration. Diversity, inclusion, and equal opportunity are at the core of our values, empowering us to create sustainable solutions for a better future.

Your Key Responsibilities

In this role, you will play a crucial part in service sales activities, delivering key business processes and programs for ABB s Robotics & Discrete Automation division. Your primary focus will be to drive service sales growth and customer engagement.

• Service Sales: Promote and sell services such as spare parts, training, AMC (Annual Maintenance Contracts), and installation audits to end-users. Develop competitive offers aligned with market trends and customer needs.
• Installed Base Penetration: Identify opportunities within existing installed base (IB) and drive sales of upgrades, retrofits, and value-added solutions. Collaborate with relevant teams to align with channel strategy and pricing.
• Lead Generation: Identify and develop new market opportunities by leveraging market insights and ABB s service portfolio. Act as a brand ambassador during marketing campaigns, trade fairs, exhibitions, and customer meetings.
• Account Management: Develop and implement strategies to strengthen B&R brand visibility within key accounts, aiming to establish B&R as a preferred brand.
• Customer Satisfaction: Monitor end-user satisfaction and ensure prompt issue resolution by coordinating with OEM, Support, and Service teams. Escalate complex cases when required to ensure customer satisfaction.
• Market Insights: Track CAPEX investments in end-user markets and ensure relevant updates are shared with the OEM and PFA teams.
• Business Acumen: Maintain a strong understanding of customer business drivers, industry trends, competitive landscape, and economic factors. Collaborate across ABB business units to enhance overall ABB brand value.

Qualifications & Experience

Education:

Bachelor s Degree in Electrical, Electronics, Instrumentation, or Mechatronics from a recognized university.

Experience:

• 2-4 years of relevant sales experience within the Indian business environment, preferably in a multinational company.
• Prior work experience with B&R or competitor automation systems such as PLCs, motors, drives, motion control, and robotic systems is essential.
• Knowledge of mechatronics systems like Linear Transport Systems, Vision Systems, and Robots is an added advantage.
• Experience in serving industrial and utility sectors is preferred.

Languages:

Fluent in English (speaking, listening, reading, and writing).

Travel Requirement:

Willingness to travel up to 60% across South India.

Why Join ABB?

As a global leader in industrial automation, ABB s B&R division develops and delivers cutting-edge technology for machine and factory automation. Our culture of innovation and excellence ensures we consistently exceed customer expectations.

At ABB, we value and celebrate diverse backgrounds and perspectives. Together, we shape a more sustainable and efficient future.

Important Notice

ABB never requests payment from candidates at any stage of the recruitment process. All our open positions are published on our official careers portal. Please be cautious of any recruitment fraud and avoid making payments to individuals or entities claiming to represent ABB.