Asst. Manager / Sr.executive Front Desk Job in Advanced Hair Studio

• To lead the Front office team towards achieving the highest standards of client services.
• To achieve team and individual sales targets while converting all leads into Studio walk-ins.
• Handling inquiries on phone as well as on emails.
• Ensure that all the Brand Standards are followed.
• Monitor front office personnel to ensure clients receive prompt, cordial attention and personal recognition.
• Monitor each and every front Office task and Guest Relations personnel.
• Compile statistics for front office and provide reports relating to that area.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.
• Coordinate with contact Centre & pan India head FD head according to protocol.
• Coordinate with Studio Manager, Consultant to assign consultation scheduling
• Prepare all weekly and monthly reports
• Delegate duties & responsibilities to FD team
• Schedule FD staff with SM to ensure studio has support required
• Ensure all monetary transaction are conducted & consulted according as per protocol
• Coordinate with accounts department on all monetary transactions, quotations, receipts
• Maintains walking relationships, communication with all departments and coordinates accordingly
• Resolves guest problems as per international standard, quality effectively and courteously
• Maintains all patient data in software as per protocol
• Ensuring targets for FD are met.

Desired Candidate Profile:

• Preferred age: 28-35 years.
• 5 + years Experience in Hospitality or service Industry.
• Good & Pleasing Communication Skills in English, Hindi and Gujarati.
• Excellent telephone courtesy & client handling skill.
• Routine operations management knowledge.
• Should be highly motivated & result oriented.
• Strong client management skills.
• Presentable.
• Candidate with hospitality industry with proper dedication towards Front Office would be preferred along with the given criteria in the job description.