Customer Service Job in Affreighter Logistics Pvt Ltd

Essential Functions

Receive orders via phone, e-mail, and fax, and enter orders into the system, Place purchase orders and confirm sale/buy prices, Coordinate shipments with carriers. Arrange equipment, loading/unloading scheduling and requirements, Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation, sample request and loading requirements, and order confirmation, Forecast, gather, input and coordinate inventory activity data to accurately reflect product movement, and ensures product availability for future orders/shipments, Enter data into system for invoicing, Compile invoice information monthly for summary billing to certain customers, Track and trace railcar movements to ensure availability, estimate loading dates and transit times, schedule future orders, Maintain and update system database regarding customers, products, suppliers, pricing

Competency Statements

Customer Oriented - Ability to take care of the customer's needs while following company procedures. Detail Oriented & Able to Multi-task, Excellent Communication Skills - Ability to communicate effectively with others orally and in writing, Conflict Resolution - Ability to deal with others in an antagonistic situation, Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace, Interpersonal - Ability to get along well with a variety of personalities and individuals, Problem Solving - Ability to find a solution for or to deal proactively with work-related problems, Team Builder - Ability to convince a group of people to work toward a goal, Autonomy - Ability to work independently with minimal supervision.

SKILLS & ABILITIES

• Education: Associate's Degree (two year college or technical school). May substitute experience for education.
• Experience: Minimum of three years of customer relations, sales and/or order processing experience.
• Computer Skills: Ability to operate a computer with Microsoft Office, Adobe Acrobat and other proprietary/ data entry software.