BriefCase
BriefCase

Technical Support Analyst Job in Agnity India Technologies Pvt Ltd

Technical Support Analyst

Agnity India Technologies Pvt Ltd 4+ weeks ago
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Job Summary
  • Telecom signaling protocols: SS7, SIGTRAN, TCAP, INAP, AIN, and SIP
  • Operating Systems: Solaris, Linux, and Windows
  • Databases: Oracle 10g, 11g, 12c, and MySQL
  • Basic knowledge of SQL queries, UNIX shell scripting, networking concepts, routers and switches
  • Extensive knowledge of call processing flows
  • Advanced troubleshooting skills for handling post production issues like real-time recovery, root cause analysis, issue investigation, and realization with strong customer focus
  • System administration, installation, regular maintenance, and patch implementation
  • Provide on-site support (international travel), if required
  • Provide round the clock customer support
  • High incident management, analytical, and problem-solving abilities
  • Good verbal and written communication skills
  • Quick in learning new problem areas and technologies
  • Work on complex problems and carry out exhaustive investigation/analysis along with necessary follow-up activities to identify the root cause and key out effective workarounds to resolve the field issues
  • Simulate technical problems in the lab to identify potential patterns of unexpected behavior needed to understand the root cause of the problem
  • Prioritize and stimulate requisite escalations and maintain high standards of cross-functional communication to ensure visibility, traction, and ultimate closure
  • Carry out system/database administration, proactive maintenance, software and hardware upgrades on timely basis
  • Formulate technical action plans for analyzing and resolving end-to-end solutions, devise effective and speedy recovery of processes to meet the service SLAs
  • Track and analyze outage patterns, escalate service requests, escalation trends to maintain high level of customer satisfaction, and devise incremental continuous improvement within service delivery terms

Qualification :
BE/B Tech in Computer Science, Electronics and Communications, or Electrical Engineering
Experience Required :

Minimum 3 Years

Vacancy :

2 - 4 Hires

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