Technical Support Analyst Job in Crmnext

Job Description

Roles and Responsibilities

One of the core responsibilities will be for you to provide technical support to our customers in BFSI domain in dynamic and high volume environment.

You would be undergoing a comprehensive product training and on the job technical training in line with your role. Your technical expertise and analytical skills coupled with product training would smoothly onboard you for providing technical assistance to our production customers using CRMNext suite of products viz. CRMNext, CustomerNext and DataNext.

• Troubleshoot problems reported by our customers by technical analysis.
• Diagnosis of the incidents by utilizing skills, tools and technical abilities to troubleshoot the incidences.
• Segregate non-product and environment issues by clear and methodological technical analysis of the incidents and communicating effectively with IT teams of our customers.
• Effectively collaborating with Product team for resolution of the product bugs by providing detailed technical analysis of the issues.
• With your skills enhanced, participate in troubleshooting performance issues on production environments.
• Carrying out proactive technical activities for maintaining the health of the product in application.
• Identifying root causes, proposing test cases and fixes, and developing debugging tools while working closely with product teams
• Collaborating with various stakeholders across Customer, Product, and Delivery as a technical expert
• Communicating with customers for problem resolution, status reporting etc.
• Championing Supportability and Debug ability initiatives through R&D
• Flexible to work in shifts and rotating week-offs if needed.

Desired Candidate Profile

Technical Skills:

• Strong technical experience in providing L3 support to software products/applications.
• Have worked in Windows Environment of .NET framework, IIS, Databases (Oracle/SQL Server).
• Strong database skills in SQL or PL-SQL/ T-SQL
• Earlier experience in Programming though not desirable would be a plus
• Experience of working in Cloud/DevOps environment, databases like MongoDB/Cassandra would be an added advantage

Behavioral Attributes:

• Demonstrated problem solving, analytical and troubleshooting skills.
• Heroic get-it-done and problem-solving attitude.
• Good communication and collaboration skills.
• Ability to work seamlessly in a team environment and creating excellent team dynamics

Role:Network (Support) Engineer

Salary: 3,00,000 - 5,00,000 P.A.

Industry:IT Services & Consulting

Functional Area:Engineering - Hardware & Networks

Role Category:IT Network

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Any Specialization

PG:MS/M.Sc(Science) in Any Specialization,M.Tech in Any Specialization,MBA/PGDM in Any Specialization,MCA in Any Specialization

Company Profile

Acidaes Solutions Pvt. Ltd.

Contact Company:Acidaes Solutions Pvt. Ltd.

Address:PLOT NO 2 BLOCK B,UNITECH INFOSPACE PARK,GROUND FL, OOR,SECTOR 62,NOIDA, NOIDA, Uttar Pradesh, India