Manager - Benchmarking Job in Amazon

DESCRIPTION

Background:
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Retail Systems function is responsible for building Retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors. Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazons pricing strategy and operations. The teams primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazons price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazons top-line & profitability.

Opportunity:
Do you want to be part of the team that ensures Amazon keeps its best price promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding YES, read on!

Job Description:
The Manager - Benchmarking in Amazon Retail Systems group will be responsible for the strategy, quality, coordination and efficiency of the audit team in Chennai that will track and report market insights. He/She will own a variety of function wide goals on implementation of process, innovation & automation.

The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazons systems and data. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. The ideal candidate actively seeks to understand Amazons core business values and initiatives, and translates those into everyday practices.


Scope of work:

You will be responsible to monitor & drive quality objectives of the pricing analytics & operations processes. You will be engaged in driving a team of Quality Specialists to spot pricing errors, size up problems through various audits, convert problem statements into process improvement activities & achieve closure. The job involves auditing operations teams & system outputs, leading and implementing process/system improvements, and identifying emerging process performance trends.
You will be responsible to audit, track and maintain the quality metrics of assigned processes & teams. The individual will interact with the business, automation & technology teams to help drive operational and system improvements.


Challenges:

A highly complex audit environment which require automation to scale non-linearly.
Ability to influence technology stakeholders to prioritize automation use cases for development.
Need to work on multiple high impact projects with competing priorities.
Independent decision making.
Continue to think big in developing or re-design the processes and system which can create transformational business impact.
Pricing support systems work 24x7 and we expect this role to be flexible to support business requirements.



Key Performance Areas:
Improving Operational Efficiency & Accuracy Metrics Management using automation and technology.
Successful delivery on high business impact projects goals
Effective program management

Skills: A successful candidate will have a developed skill set in the following areas:
Strong analytical, mediation and problem resolution skills.
Demonstrated ability to analyze and resolve complex organizational issues.
Demonstrated ability to connect the dot between processes across function and identify opportunities to build audit methodologies.
Skilled in collaborative management environment, project management & succeeding through regular meetings.
Excellent formal and informal communication with members of the remote and local management teams.

BASIC QUALIFICATIONS

Any UG Degree with 10+ years of work experience
Proficient in MS Excel and other MS office tool
Possesses excellent written and oral communication skills
Has problem solving skills and attention to details
Exposure to working with technology teams and solving operational issues using technology.
Has experience dealing with medium to large data sets.
Has statistical knowledge on averages, trend, outliers, charting, etc

PREFERRED QUALIFICATIONS

Masters Degree
Exposure to standard project management and program management frameworks.
Process Excellence Certification & Exposure.
Has been a part of transformation initiatives to automate solutions