Online Customer Service Job in Arbana Internet Private Limited
Online Customer Service
Arbana Internet Private Limited
4+ weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
Job Summary
The customer service associate is a full-time position, responsible for customer support and sales on Arbana's e-commerce website.
Responsibilities
- Responding to questions, improving engagement with merchandise and providing outstanding customer service
- Increase sales
- Superior product knowledge
- Introducing promotions and opportunities to customers
- Cross-selling & up-selling products to increase purchase amounts
- Handling customer complaints
- Sharing insight of inventory demand
Qualifications
- Fluent in oral & written English & Hindi
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Basic understanding of sales principles and customer service practices
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