Online Customer Service Job in Arbana Internet Private Limited

Job Summary

The customer service associate is a full-time position, responsible for customer support and sales on Arbana's e-commerce website.

Responsibilities

• Responding to questions, improving engagement with merchandise and providing outstanding customer service
• Increase sales
• Superior product knowledge
• Introducing promotions and opportunities to customers
• Cross-selling & up-selling products to increase purchase amounts
• Handling customer complaints
• Sharing insight of inventory demand

Qualifications

• Fluent in oral & written English & Hindi
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Basic understanding of sales principles and customer service practices