Production Support Engineer Job in Clevertap Is Brought To You By Wizrocket, Inc.
Production Support Engineer
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
Purpose:
To debug, design code updates/solutions to fix reported issues and assist in production support off hour system emergencies.
Key Responsibilities :
To provide daily support and on-call engineering support with a resolution of escalated production issues to ensure they are resolved in a timely manner
To interface with customer support (CS Team) to help resolve technical issues
To work closely with technical teams to enhance the quality of existing product
To develop debugging tools
To follow coding standards, unit-testing, code reviews
To follow release cycles and commitment to timelines
Qualification:
BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.
1 to 2 years of programming experience in Java
Android or iOS development experience(Good to have)
Strong problem solving and debugging ability
Familiarity with Linux commands, API Frameworks
Measure of Success:
Number of production issues resolved successfully
Efficiency in debugging
Debugging tools developed which aid in identifying the root cause
Following structured approach to solve problems and document/communicate effectively with other teams (CS, Engineering, Product etc)
Key Competencies
Functional:Debugging ability, prioritization and scheduling skills
Behavioral:Strong problem solving, sense of urgency and prioritization
Reporting Relationship
Reporting to: Manager Production Support
Direct Reports: None
Why join us?
You are a leader ready for your next challenge
You want to work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile marketing space
What is working at CleverTap like?
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Hierarchy is a myth, merit is lauded
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