Technical Support Engineer Job in Crediwatch

Roles and Responsibilities:

• Ability to quickly understand and grasp the functioning of the Product
• Diagnose & troubleshoot problems related to the product
• Ticket creation, categorising and prioritising
• Resolve technical issues via all possible channels
• Continuously reduce TAT
• Document new procedures
• Prepare technical reports
• Answer customer related technical issues
• Communicate and interact with all product stakeholders

Required:

• Strong problem solving skills
• Good communication skills
• 100% willingness to work in shifts
• Experience in a similar role is a bonus.

Experience- 1 to 3 years