Associate, Profile Builder Job in Cvent Inc

Job Description

We have multiple Product Consultant positions for graduates with 1-4 years of work experience in our Client Services department. Product Consultants will be dealing with Cvent s event management software clients and shall be responsible for implementing their event requirements in the Cvent software.

Client Services Team

Our team of over 160 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.

Star performers get an opportunity to visit our Headquarters in the US for 2 months for further learning and career development.

Work Hours: Primarily US hours (night shift)

Clientele

Cvent has over 90,000+ users spread across 40 countries. Nearly 70% of our revenue comes from corporate customers, the rest from associations, non-profits and universities.Representative clients include Marriott, Hyatt, KPMG, the World Bank, Rolls Royce, American Marketing Association, Wal-Mart, Mobil, Yahoo, Harvard University, United Way, BMW, and Siemens.

Position Duties:

1. Gather client requirements and implement them in Cvent s event management software

2. Communicate with the client and review the initial implementation with them and make required changes

3. Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals

4. Understand project goals, objectives, products, services and identify constraints, risks by working with the project team and stakeholders.

5. Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent s marketing engine

6. Document all communication with the client in Cvent s CRM software

Candidate Requirements:

1. Bachelor s degree with strong academic credentials. Preference would be given to IT graduates or those who have worked in a project based environment.

2. Should have 1-4 years of experience for supporting US, UK or Australia clients

3. Excellent communication skills (verbal and written)

4. Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad

5. Strong business acumen, ethics and high integrity

6. Candidate must rank within the top 20% of their present team

7. High Comfort level in using online software products

8. Experience with HTML and Photoshop a plus

9. Must be articulate, organized, detail-oriented and have the ability to multi-task

10. Quick learner, with a positive attitude and ability to work well within a team

Physical Demands Notice